SHIPPING & RETURNS POLICY

Our Shipping and returns policy
are in line with our 3rd party supplier

SHIPPING

  • Our turnaround time is 7 working days, so your products will be dispatched within this period. In the unlikely case of an item being out of stock, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.

  • Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD, USPS or P2P.

    The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free.

    • UK - Royal Mail 48 services: 2 to 5 days

    Europe

    • Royal Mail services: 3 to 5 days

    • Courier: depends on th destination

    Rest of World

    • Royal Mail services: 7 to 10 days

    • USPS (USA): 3 to 5 days

    • P2P (Australia): 4 to 9 days

    • Courier: 5 to 7 days

  • Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time. 

    If an order does not arrive, we always recommend you check the address you entered on your order and if your local post office has the item before contacting us. Please also note that our supplier must be notified within 60 calendar days of any orders that have not arrived. After this time we cannot replace any orders free of charge. 

    Please contact us on info@darkfield.org for any order queries.

  • Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.

RETURNS

  • Each product is printed to order - a more environmentally friendly method - so unless there is a fault with the item, ourselves and our third party supplier does not accept returns or exchanges. 

  • Whilst rare, it does occasionally happen. Simply email with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.